Is Hedfirst right for you? Schedule a free session with a Hedfirst Patient Concierge

How it works
.01
Start Membership
Join our comprehensive care membership and gain access to licensed providers and AI-enhanced medical analysis.
.02
Complete Brief Questionnaire
Share your health history, current symptoms, and medical concerns through our secure online intake form.
.03
Schedule Provider Session
Book your first 30-minute tele-health consultation with a licensed medical providers at a time that works best for you.
.04
Receive AI Medical Assessment
Download your comprehensive analysis within 12-24 hours—complete with pattern recognition, treatment options, and citations.
.05
Receive At-Home Labs Kit
Get your Core Metabolic Labs collection kit delivered to your door for convenient finger-prick testing.
.06
Update Your Health Journey
Track symptoms, chat with your patient concierge, book as many appointments as you need.
FAQ's

You have questions. We have answers.

What is Hedfirst?

Hedfirst is a nationwide online primary care clinic and pharmacy designed to give you more complete, personalized healthcare — all from one place. We combine licensed medical providers with our own in-house pharmacy and AI-powered medical assessments, so you can get both expert guidance and prescription medications without fragmented care.

What is AI Care Membership?

This is the name of our comprehensive care offering. Hedfirst care combines the experience of licensed medical providers with the power of artificial intelligence to provide unprecedented levels of insights with less bias and more accuracy. Membership is based on an annual cycle and includes a range of benefits which will continue to expand overtime. At launch, members enjoy two full 30 minute provider sessions, a free at home core metabolic lab kit, downloadable AI medical assessment report, waived prescription consultations and unlimited patient concierge messaging.

What is an AI medical assessment?

An AI Medical Assessment is a personalized, downloadable health report generated after your consultation. Think of it like your medical 360, all in one place. It blends your medical history, provider insights, lab results, and any other documents you share — all analyzed by AI — to give you a complete, longitudinal view of your health.It’s not just a visit summary. It’s a living, growing document that helps reframe how care is delivered, especially for complex or under-diagnosed conditions.

Can non-members buy medications?

Yes, you do not need to be a member to buy prescription medications. However, medical consultation fees typically apply so that a licensed medical professional can review your prescription order. These fees are waived for our AI Care Members.

Can I speak to someone to find out if Hedfirst is right for me before making a decision?

Yes. Please contact a Patient Concierge via the chat icon or the contact page. We will be happy to listen to your concerns and help you determine if Hedfirst is a good fit.

What if I already have a primary care provider?

Hedfirst can be a primary care alternative for those patients who don't already have a provider. We also serve as a supplement for patients who seek another perspective, a second opinion or who prefer not to wait.