Frequently asked questions
Hedfirst is a nationwide online primary care clinic and pharmacy designed to give you more complete, personalized healthcare — all from one place. We combine licensed medical providers with our own in-house pharmacy and AI-powered medical assessments, so you can get both expert guidance and prescription medications without fragmented care.
Hedfirst offers provider consultations, AI-generated medical assessments, and prescription fulfillment through our national pharmacy.
Members receive two 30-minute provider visits per year, plus the option to purchase additional visits if needed.
Yes. Non-members can still access medications by paying a $40 consultation fee for provider review.
Our pharmacy ships to all 50 states — whether you're a member or not.
Hedfirst is ideal for anyone seeking thorough, coordinated care — whether you’re dealing with hard-to-diagnose symptoms (e.g., migraines, chronic fatigue, IBS) or just want convenient, trusted access to medications and primary care.
Hedfirst is built for people who want deeper answers, faster access, and smarter care — whether they’re looking for a full primary care solution or simply more clarity about their health.
We're a good fit if:
Yes — Hedfirst is ideal if you don’t have easy access to in-person care or live in a remote area.
Absolutely. Many patients come to us for a second opinion, especially when they want AI-supported insight alongside their existing care.
No problem. Hedfirst is built for patients who need a transparent, cash-pay alternative — no insurance required.
Faster than most clinics — no waiting weeks for appointments. You can begin care as soon as you sign up or request a consultation.
Not at all. If you’re curious about how technology can support your health, our AI tools are designed to work behind the scenes — you just answer questions, and we generate insights to help guide your care.
Hedfirst offers a modern, AI-enhanced approach to primary care and prescription treatment — all online, and available nationwide. You can engage with our services in two ways: as a member or as a non-member.
Our annual membership is designed for patients who want deeper insights, ongoing care, and a more complete understanding of their health.
Membership includes:
Membership Pricing:
Hedfirst also offers flexible, on-demand access to prescription treatments — no membership required.
Here’s how it works:
Ideal for patients who:
Once you sign up through our secure checkout, you’ll complete a brief medical questionnaire. This gives your care team context about your symptoms, health history, and goals — so we can start personalizing your care from day one.
Start by purchasing your Hedfirst membership through our secure e-commerce checkout.
As part of the process, you’ll complete a brief medical questionnaire to give your care team context about your symptoms, history, and health goals.
Your Patient Concierge will contact you via phone or email to:
They may also ask for more detail about your questionnaire responses and help you gather any documents that would be useful for your provider, such as:
Yes. Your free Core Metabolic Lab Kit will be shipped to your home. This kit tests 7 key metabolic biomarkers (e.g., lipids, glucose, inflammation, insulin resistance) via a simple finger-prick.
Processed by CAP & CLIA-accredited laboratories, the results are uploaded to your portal and included in your AI medical assessment.
During or after your consultation, your medical provider may recommend additional lab testing, depending on your symptoms.
This could include:
If approved, these will be coordinated through our team and results will be automatically integrated into your care plan and AI assessment.
Your Concierge will send you a secure Zoom link. To prepare:
This will be a 30-minute video consultation with a licensed medical provider.
After your consult, we create your personalized AI medical assessment — a dynamic report that includes:
You’ll get an email once it’s ready. You can also access it anytime in your secure portal.
Your AI assessment updates automatically when:
You’ll also get a second 30-minute provider consult — scheduled for six months after your first.
Need more visits? You can book as many as you want, just like in a traditional clinic.
An AI Medical Assessment is a personalized, downloadable health report created after your consultation. It combines:
This report offers a longitudinal view of your health and helps uncover deeper clinical insights — especially useful for complex or hard-to-diagnose conditions.
View a sample assessment
Note: Every assessment is unique and created in collaboration between AI and a licensed provider.
Each AI Medical Assessment is customized and typically contains:
This system is especially helpful for:
A doctor’s note is a static summary. An AI Medical Assessment is:
Absolutely. Your AI Medical Assessment can become your personal medical homebase. You can include:
The more context you provide, the smarter and more helpful your assessment becomes over time.
No. The AI is not replacing your doctor. It is a highly advanced analytical engine that surfaces patterns, hypotheses, and overlooked possibilities. Every assessment is reviewed, edited, and validated by your licensed provider, who makes the final clinical decisions.
Absolutely. You can download and share your AI Medical Assessment with:
You own your data. We just help you make more sense of it.
We believe every person should have a lifelong, AI-supported health record that:
In a world of fragmented care and short appointments, your AI Medical Assessment is a long-term foundation for clarity, control, and peace of mind.
Behind the scenes, Hedfirst runs on a proprietary technology stack designed from the ground up to support AI-powered, clinician-reviewed care. At the core of our platform is a sophisticated integration with large language models (LLMs) — including models from industry leaders like Anthropic — which have been trained on billions of data points across biomedical literature, clinical case studies, treatment guidelines, and more.
A large language model is a form of artificial intelligence trained on massive medical text sources, including clinical best practices and real-world cases. These models can:
Hedfirst uses a secure, medical-grade service layer around LLMs to ensure accuracy and privacy.
Here’s how it works:
Patient Data Ingestion
We gather structured and unstructured data from:
Contextual Enrichment
Our proprietary system adds metadata, tags, and historical context to make your data “AI-ready.”
LLM Interaction
That enriched case data is submitted via secure API to one or more large language models, prompting them to:
Provider Oversight & Integration
The AI-generated assessment is then reviewed and validated by your medical provider, ensuring:
Traditional care is often limited by:
Hedfirst AI solves for this by giving your provider a supercharged clinical assistant — one that remembers everything, connects the dots, and draws from global knowledge instantly. This means:
Absolutely not. At Hedfirst, AI is a partner — not a replacement. Every suggestion, hypothesis, and recommendation is vetted by a licensed provider who ultimately makes the clinical decisions.We believe the future of care is AI + MD, not one or the other.
Yes. As patients add more context — labs, notes, wearable data, symptom logs — and as LLMs like Anthropic’s Claude evolve, our system becomes increasingly predictive and personalized.The more you use Hedfirst, the smarter it works for you.
At Hedfirst, your personal health information is treated with the highest level of care and protection. We’ve engineered our platform from day one to meet — and exceed — the industry’s strictest standards for medical data privacy.
Yes — Hedfirst is fully HIPAA-compliant.
HIPAA stands for the Health Insurance Portability and Accountability Act, a U.S. law that sets strict national standards for how medical information is stored, accessed, and shared.
In plain English, it means:
If a healthcare company or app is not HIPAA-compliant, they’re not legally allowed to store or process sensitive health data.
We store all data using Amazon Web Services (AWS) infrastructure that is specifically built for healthcare. Only HIPAA-eligible AWS services are used in our stack — including:
Additionally:
Only licensed medical providers and members of your care team at Hedfirst — including Patient Concierges — have access to your records, and only when they need it to support your care.
No one outside of Hedfirst can access your data unless:
Yes. You have full control over your health data.
No. Never.
We do not sell, share, or monetize your data — ever.
The only external services we use are HIPAA-compliant infrastructure providers (such as AWS) that handle secure data processing on our behalf and are bound by the same legal and privacy obligations.
When we use AI to generate your medical assessment:
We maintain continuous security monitoring, conduct regular audits, and have a full incident response plan in place. If there were ever a data breach — no matter how small — we are legally required to notify affected patients and take immediate corrective action.
At this time, we do not accept private insurance, Medicare, or Medicaid. However, Hedfirst is designed as an affordable, cash-pay alternative to traditional care.
Yes. We accept Health Savings Account (HSA) and Flexible Spending Account (FSA) cards.
You’ll receive an itemized receipt for each transaction that can be submitted for reimbursement if needed.
Membership is billed annually and includes:
Hedfirst reserves the right to update pricing at any time. Changes will apply only to future billing cycles and will be clearly communicated in advance.
Yes, memberships auto-renew annually to ensure continuity of care. You’ll receive a reminder notice before renewal, and you can cancel anytime before your renewal date to avoid being charged.
Yes, you do not need a membership to purchase medications through Hedfirst.
Here’s how it works:
Note: This consultation fee is waived for members.
If you’ve used none or only one of your 30-minute provider visits during your first membership year, you can contact your Patient Concierge to discuss a partial refund or credit. Refunds are evaluated on a case-by-case basis.
We accept:
Charges will appear as “Hedfirst Health” or “Hedfirst Membership”, depending on the service. Please contact support if you ever see a charge you don’t recognize.
If eligible, refunds are typically processed within 5–10 business days back to your original form of payment.
Yes — new members have a 14-day grace period from sign-up to cancel for a full refund, provided no clinical services (e.g., a provider visit) have been used.
Our concierges are here to support you through every step — from onboarding to provider scheduling, lab coordination, follow-ups, and more.
Concierge hours are Monday to Friday, 9am–6pm local time (based on your state). Most messages are responded to within 1 business day.
You can message your Patient Concierge directly from your secure Hedfirst portal or reply to their welcome email. You’ll also receive a phone number for urgent needs.
Concierges handle logistics, scheduling, and general help. Clinical questions (e.g., about medications, symptoms, lab results) will always be referred to your licensed provider.
Most prescriptions are shipped within 1–2 business days after approval. Delivery typically takes 2–5 business days depending on your location.
We primarily use USPS and UPS for shipping. You’ll receive a tracking number once your package is on the way.
Yes. Hedfirst is a nationwide service and we ship prescription medications to all 50 U.S. states.
If your order hasn’t arrived within 7 business days, please reach out to your Patient Concierge. We’ll track the shipment and coordinate a replacement if necessary.
Yes — if your medication requires refrigeration, we use specialized packaging and priority shipping to maintain proper temperature control.
Our providers are licensed U.S.-based physicians, nurse practitioners, and physician assistants with experience in primary care, internal medicine, and integrative approaches.
Every provider undergoes rigorous credential checks, peer interviews, and ongoing quality review. We only work with clinicians aligned with our high standard of care.
While we currently match you based on availability and specialty fit, we’re working on a feature that will allow you to choose your preferred provider for follow-up visits.
Each visit is 30 minutes. You can expect in-depth discussion of your symptoms, history, current concerns, and goals — as well as time for treatment planning and questions.
Yes. After signing up, you’ll have the option to upload any existing lab results, imaging, or doctor’s notes to your portal. These will be included in your AI assessment.
All lab results from Hedfirst (and any additional tests we order) appear in your secure patient portal. We also summarize them in your AI Medical Assessment.
Yes — we encourage it. You can upload summaries or screenshots from devices like Apple Watch, Oura Ring, or glucose monitors, and your care team will review them.
Absolutely. You can request a downloadable copy of your full file at any time by contacting your concierge or support team.
We currently serve patients in all 50 U.S. states.
Some medications may be restricted based on state laws or medical board regulations. If anything you request isn’t eligible in your state, we’ll offer alternative options when possible.
Yes. One of our goals is to expand access to care for patients in regions with limited provider availability — including rural, underserved, and health professional shortage areas.
Yes. We partner with companies looking to offer better virtual care options — from startups to large organizations.
Yes, absolutely. We welcome collaboration with private clinics, concierge practices, and small businesses who want to enhance employee or patient care.
Please email support@hedfirst.com to speak with our business development team.
Want know more about AI Medical Assessments and our comprehensive care membership?
Want know more about AI Medical Assessments and our comprehensive care membership?
Hedfirst LLC is a registered Delaware Limited Liability Company, operating in the United States. Our mission is to innovate in patient-focused healthcare solutions, with an emphasis on addressing migraine and related health challenges. We are committed to adhering to all applicable state and federal regulations while maintaining the highest standards of ethical business practices and patient care. Service not currently available in Mississippi, Alaska and New Jersey. © Hedfirst™ 2025, All Rights Reserved