Hedfirst is a nationwide online primary care clinic and pharmacy designed to give you more complete, personalized healthcare — all from one place. We combine licensed medical providers with our own in-house pharmacy and AI-powered medical assessments, so you can get both expert guidance and prescription medications without fragmented care.
We’ve built our platform from the ground up, including the technology, provider network, and prescription fulfillment. This means:
Membership includes:
Non-members can purchase medications with a medical consultation fee for order review.
Hedfirst is ideal for anyone seeking thorough, coordinated care — whether you’re dealing with hard-to-diagnose symptoms (e.g., migraines, chronic fatigue, IBS) or just want convenient, trusted access to medications and primary care.
Hedfirst is built for people who want deeper answers, faster access, and smarter care — whether they’re looking for a full primary care solution or simply more clarity about their health.
We’re a good fit if:
Hedfirst offers a modern, AI-enhanced approach to primary care and prescription treatment all online, and available nationwide. You can engage with our services in two ways: as an AI Care Member or as a non-member.
Our annual membership is designed for patients who want deeper insights, ongoing care, and a more complete understanding of their health.
Membership includes:
Membership Pricing:
Joining Hedfirst gives you access to a deeper, more complete form of primary care combining provider insight, AI analysis, and lab-based data. Here’s exactly what happens after you sign up:
1. Purchase Your Membership
2. Concierge Intake & Scheduling
3. Receive Your At-Home Lab Kit
4. Your Provider May Order Additional Labs
5. Attend Your First Provider Consultation
6. Receive Your AI Medical Assessment
7. Ongoing Updates & Follow-Up
This is how Hedfirst delivers ongoing, intelligent, and personalized care — helping you see the full picture of your health, not just snapshots.
Start by purchasing your AI Care membership through our secure e-commerce checkout.
As part of the process, you’ll complete a brief medical questionnaire to give your care team context about your symptoms, history, and health goals.
Your Patient Concierge will contact you via phone or email to:
They may also ask for more detail about your questionnaire responses and help you gather any documents that would be useful for your provider, such as:
Yes. Your free Core Metabolic Lab Kit will be shipped to your home. This kit tests 7 key metabolic biomarkers (e.g., lipids, glucose, inflammation, insulin resistance) via a simple finger-prick.
Processed by CAP & CLIA-accredited laboratories, the results are uploaded to your portal and included in your AI medical assessment.
During or after your consultation, your medical provider may recommend additional lab testing, depending on your symptoms.
This could include:
If approved, these will be coordinated through our team and results will be automatically integrated into your care plan and AI assessment.
Your Concierge will send you a secure Zoom link. To prepare:
This will be a 30-minute video consultation with a licensed medical provider.
An AI Medical Assessment is a personalized, downloadable health report generated after your consultation. It blends your medical history, provider insights, lab results, and any other documents you share — all analyzed by AI — to give you a complete, longitudinal view of your health.It’s not just a visit summary. It’s a living, growing document that helps reframe how care is delivered, especially for complex or underdiagnosed conditions.
You can view an example here:
https://hedfirstai.webflow.io/ai-medical-assessment
Please note, the contents and formatting of your AI medical assessment may be very different as each medical assessment is crafted by a licensed medical professional working with our AI engine.
Each AI Medical Assessment is customized and typically contains:
This system is especially helpful for:
A doctor’s note is a static summary. An AI Medical Assessment is:
Absolutely. Your AI Medical Assessment can become your personal medical homebase. You can include:
The more context you provide, the smarter and more helpful your assessment becomes over time.
No. The AI is not replacing your provider. It is a highly advanced analytical engine that surfaces patterns, hypotheses, and overlooked possibilities. Every assessment is reviewed, edited, and validated by your licensed provider, who makes the final clinical decisions.
Absolutely. You can download and share your AI Medical Assessment with:
It’s your data, and we believe you should be able to take it with you — anywhere.
We believe every person should have a lifelong, AI-supported health record that:
In a world of fragmented care and short appointments, your AI Medical Assessment is a long-term foundation for clarity, control, and peace of mind.
Behind the scenes, Hedfirst runs on a proprietary technology stack designed from the ground up to support AI-powered, clinician-reviewed care. At the core of our platform is a sophisticated integration with large language models (LLMs) — including models from industry leaders like Anthropic — which have been trained on billions of data points across biomedical literature, clinical case studies, treatment guidelines, and more.
A large language model is an advanced form of artificial intelligence trained on vast amounts of text data from diverse sources across the internet, books, research papers, and specialized domains. These sophisticated AI systems can understand, analyze, and generate human-like text by recognizing complex patterns in language and knowledge.
LLMs excel at:
When applied to healthcare, these capabilities enable LLMs to process medical literature, clinical guidelines, patient data, and research findings to support clinical decision-making and enhance patient care.
Hedfirst uses a secure, medical-grade service layer around LLMs to ensure accuracy and privacy.
Here’s how it works:
1. Patient Data Ingestion
We gather structured and unstructured data from:
2. Contextual Enrichment
Our proprietary system adds metadata, tags, and historical context to make your data “AI-ready.”
3. LLM Interaction
That enriched case data is submitted via secure API to one or more large language models, prompting them to:
4. Provider Oversight & Integration
The AI-generated assessment is then reviewed and validated by your medical provider, ensuring:
Traditional care is often limited by:
Hedfirst AI solves for this by giving your provider a supercharged clinical assistant — one that remembers everything, connects the dots, and draws from global knowledge instantly. This means:
Absolutely not. At Hedfirst, AI is a partner — not a replacement. Every suggestion, hypothesis, and recommendation is vetted by a licensed provider who ultimately makes the clinical decisions.
We believe the future of care is AI + licensed medical providers, not just one or the other.
As patients contribute more context (labs, notes, wearables, symptom patterns), and as models like Anthropic’s Claude and others evolve, our system will deliver even more personalized, predictive, and preventative insights. The more you use Hedfirst, the better it works for you.
At Hedfirst, your personal health information is treated with the highest level of care and protection. We’ve engineered our platform from day one to meet — and exceed — the industry’s strictest standards for medical data privacy.
Yes — Hedfirst is fully HIPAA-compliant.
HIPAA stands for the Health Insurance Portability and Accountability Act, a U.S. law that sets strict national standards for how medical information is stored, accessed, and shared.
In plain English, it means:
If a healthcare company or app is not HIPAA-compliant, they’re not legally allowed to store or process sensitive health data.
We store all data using Amazon Web Services (AWS) infrastructure that is specifically built for healthcare. Only HIPAA-eligible AWS services are used in our stack — including:
Additionally:
Only licensed medical providers and members of your care team at Hedfirst — including Patient Concierges — have access to your records, and only when they need it to support your care.
No one outside of Hedfirst can access your data unless:
Yes. You have full control over your health data.
No. Never.
We do not sell, share, or monetize your data — ever.
The only external services we use are HIPAA-compliant providers (such as AWS) that handle secure data processing on our behalf and are bound by the same legal and privacy obligations.
When we use AI to generate your medical assessment:
We maintain continuous security monitoring, conduct regular audits, and have a full incident response plan in place. If there were ever a data breach — no matter how small — we are legally required to notify affected patients and take immediate corrective action.
At this time, we do not accept private insurance, Medicare, or Medicaid. However, Hedfirst is designed as an affordable, cash-pay alternative to traditional care.
We accept Health Savings Accounts (HSA) which can be used like any debit /credit card at our checkout. We currently do not accept Flexible Spending Accounts (FSA) but will update our patients when / if we do.
You’ll receive an itemized receipt for each transaction that can be submitted for reimbursement if needed.
Membership is billed annually and includes:
Hedfirst reserves the right to update pricing at any time. Changes will apply only to future billing cycles and will be clearly communicated in advance.
Yes, memberships auto-renew annually to ensure continuity of care. You’ll receive a reminder notice before renewal, and you can cancel anytime before your renewal date to avoid being charged.
Yes, you do not need a membership to purchase medications through Hedfirst.
Here’s how it works:
Note: This consultation fee is waived for members.
If you’ve used none or only one of your 30-minute provider visits during your first membership year, you can contact your Patient Concierge to discuss a partial refund or credit. Refunds are evaluated on a case-by-case basis.
We accept:
Charges will appear as “Hedfirst Health” or “Hedfirst Membership”, depending on the service. Please contact support if you ever see a charge you don’t recognize.
Medications are billed separately and only upon provider approval. In the case of multiple medications, this will result in multiple charges.
If eligible, refunds are typically processed within 5–10 business days back to your original form of payment.
Yes — new members have a 14-day grace period from sign-up to cancel for a full refund, provided no clinical services (e.g., a provider visit) have been used.
Our concierges are here to support you through every step — from onboarding to provider scheduling, lab coordination, follow-ups, and more.
Concierge hours are Monday to Friday, 9am–6pm local time (based on your state). Most messages are responded to within 1 business day.
You can message your Patient Concierge directly from your secure Hedfirst portal or reply to their welcome email. You’ll also receive a phone number for urgent needs.
Concierges handle logistics, scheduling, and general help. Clinical questions (e.g., about medications, symptoms, lab results) will always be referred to your licensed provider.
Most prescriptions are shipped within 1–2 business days after approval. Delivery typically takes 2–5 business days depending on your location.
We primarily use USPS and UPS for shipping. You’ll receive a tracking number once your package is on the way.
Hedfirst only delivers prescription medication to 47 states. We currently do not service: Alaska, Mississippi, and New Jersey.
If your order hasn’t arrived within 7 business days, please reach out to your Patient Concierge. We’ll track the shipment and coordinate a replacement if necessary.
Yes — if your medication requires refrigeration, we use specialized packaging and priority shipping to maintain proper temperature control.
Yes. After signing up, you’ll have the option to upload any existing lab results, imaging, or doctor’s notes to your portal. These will be included in your AI assessment.
All lab results from Hedfirst (and any additional tests we order) appear in your secure patient portal. We also summarize them in your AI Medical Assessment.
Yes — we encourage it. You can upload summaries or screenshots from devices like Apple Watch, Oura Ring, or glucose monitors, and your care team will review them.
Absolutely. You can request a downloadable copy of your full file at any time by contacting your concierge or support team.
All of the doctors and nurse practitioners on the Hedfirst platform are US-licensed healthcare professionals. Each doctor or nurse practitioner undergoes an extensive background check and license verification process.
When you message or talk with a doctor or nurse practitioner on the Hedfirst platform, you can see their resume, medical license, and credentials any time you want. Just click on their name in the messaging thread in your account and take a look.
Hedfirst is supported by a team of qualified healthcare professionals including board-certified physicians, experienced nurse practitioners, and specialists in primary care, family medicine, and telehealth. Our medical team ensures all treatment protocols follow evidence-based guidelines and best practices in virtual care. Learn more about our medical team here.
In order to receive treatment through Hedfirst, you need to have seen a healthcare provider within the last three years. If you haven't seen a healthcare provider in the past three years, you're not a good fit for Hedfirst's service.
Hedfirst is a complement to—not a replacement of—your primary care provider (PCP). It's important to keep your PCP and any other healthcare providers involved in your care up to date with your care through Hedfirst. You can head to your account and message the medical support team any time you want to share your medical information with your PCP or other healthcare providers.
Yes. Hedfirst has built telemedicine technologies to enable doctors and nurse practitioners to practice medicine and take care of patients remotely. Every doctor or nurse practitioner you interact with is licensed to prescribe medicine and treat patients in your state. If you have feedback about the platform or a complaint regarding a doctor or nurse practitioner on the Hedfirst platform, please contact us.
Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. It's also important that you only upload pictures of yourself and your ID (not someone else's) and that you take those pictures during the online visit. Healthcare professionals can only be effective when they have accurate, current information about your case—both in telemedicine and in-person visits.
Doctors and nurse practitioners on the Hedfirst platform depend solely on the information you provide during your visit and via secure chat, phone, or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it's necessary to read the personalized treatment plan your doctor or nurse practitioner sends you before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.
After your online visit, a doctor or nurse practitioner will complete their initial review of your medical history within 24 hours.
If you've been waiting longer than this, please email support@hedfirst.com and we'll take care of it.Can I video chat with a healthcare professional?
After you've finished your initial online visit and a doctor or nurse practitioner has decided you're a good candidate for telemedicine, you can speak with a doctor or nurse practitioner via messaging, phone call, or a video conference any time you like.
In case you need to meet or follow up with an in-person physician outside of the Hedfirst-affiliated network, there are a few resources you can use to find one:
To find a Primary Care Physician: Zocdoc.
To find a Federally Qualified Health Center: HRSA health center finder.
These sites are not affiliated with Hedfirst, nor are the physicians that appear in searches using these sites. Please contact their offices directly to make an appointment, to confirm insurance coverage, or to ask any other questions.
It depends. Telemedicine laws vary by state. A small number of states require a provider and patient to chat via video. If you live in one of those states, after your initial online visit, a doctor or nurse practitioner will reach out to set up a convenient time to chat.
You do not need to already have a prescription or a referral to use Hedfirst. The doctors and nurse practitioners on the Hedfirst platform will write a prescription if they deem it safe and appropriate for you after your online visit.
If you choose our pharmacy network, we'll ship your treatment to you in our discreet packaging. We offer free shipping on every order, as well as customer support 365 days a year.
You can always choose your own pharmacy, although Hedfirst cannot guarantee the pricing of the medications processed outside of our pharmacy network. It's also important that your pharmacy is able to receive e-prescriptions and that it's part of the Surescripts Network (the Surescripts Network includes 95% of pharmacies across the country).
Your doctor or nurse practitioner will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need two photos:
A photo of your government-issued ID Must include: – First & last name – Photo – Date of birth – ID expiration date (cannot be expired).A clear photo of your face Cannot include: – Sunglasses, hats, or other facial obstructions – Family photos – Filters – Pictures of a picture.
We'll use these photos only to confirm that the pictures match each other. If you have any questions about how to upload your photos, please email suppot@hedfirst.com.
In an emergency, please call 9-1-1 immediately.
ZolmEase™ is a compounded medication that combines Zolmitriptan (2.5mg) and Ondansetron (4mg) in one convenient oral dissolving tablet for fast-acting relief of both migraine pain and associated nausea.
ZolmEase™ works through a dual-action approach. The zolmitriptan component targets migraine pain by constricting blood vessels and blocking pain signals in the brain, while ondansetron specifically blocks the chemical signals that cause nausea and vomiting. The oral dissolving format allows for rapid absorption, even during active nausea.
Yes, ZolmEase™ requires a prescription from a licensed healthcare provider. Our telemedicine platform makes it easy to consult with a provider who can determine if ZolmEase™ is right for you.
Patients may begin to experience initial relief from both migraine pain and nausea as quickly as 15-30 minutes after taking ZolmEase™. The oral dissolving format allows for rapid absorption through the mouth's tissues, which can lead to faster onset of action compared to traditional tablets.
ZolmEase™ is particularly effective for migraine sufferers who experience moderate to severe nausea with their attacks. It may be especially beneficial for those who have difficulty taking traditional pills during a migraine or who find their nausea interferes with other medications' effectiveness.
Common side effects may include mild drowsiness, dry mouth, or temporary taste changes from the dissolving tablet. More serious side effects are rare but possible. Your healthcare provider will review your medical history to ensure ZolmEase™ is safe for you, particularly if you have heart conditions or are taking certain antidepressants.
Always inform your healthcare provider about all medications you're taking. ZolmEase™ may interact with certain medications, particularly other serotonin-affecting drugs or anti-nausea medications. Your provider will review your current medications to prevent any potentially harmful interactions.
Unlike traditional migraine medications, ZolmEase™ combines migraine pain relief with powerful anti-nausea medication in a single oral dissolving tablet. This unique format ensures reliable delivery of medication even when swallowing pills is difficult due to nausea.
SumaRelief™ is a compounded medication that combines Sumatriptan and Naproxen into one convenient capsule for fast and effective migraine relief.
Sumatriptan reduce migraine pain, while Naproxen reduces inflammation and swelling. Together, they address multiple migraine triggers for comprehensive relief.
Yes, SumaRelief™ requires a prescription. Your healthcare provider will determine if this treatment is right for you during your consultation.
Most patients experience relief within 30 minutes to 2 hours after taking SumaRelief™, making it an effective solution for acute migraine episodes.
Some patients may experience mild side effects such as nausea, dizziness, or fatigue. Your healthcare provider will discuss potential risks and benefits before prescribing.
SumaRelief™ may interact with certain medications, such as blood pressure medications or antidepressants. Be sure to share your full medical history with your provider to ensure safe use.
SumaRelief™ combines two proven migraine treatments into a single medication to address both pain and inflammation, providing a more comprehensive approach than single-action treatments.
MigraCream™ is a topical treatment specifically designed to provide fast, effective relief from migraine pain, inflammation, and nausea through absorption into the skin.
MigraCream™ combines ketorolac, lidocaine, and metoclopramide to target pain, reduce inflammation, and ease nausea directly through the skin. It provides fast relief and long-lasting comfort.
Yes, MigraCream™ requires a prescription. You can consult with a healthcare provider online to receive approval for your treatment.
Many users experience relief within 30 minutes of applying MigraCream™. However, the time it takes for full relief can vary depending on individual response.
MigraCream™ is especially effective for migraines accompanied by nausea or moderate to severe pain. It may not be suitable for all types of headaches. Consult with your healthcare provider to determine if it's right for you.
As with any medication, side effects are possible. Some users may experience skin irritation or allergic reactions. If you experience any adverse effects, discontinue use and consult your healthcare provider.
Yes, MigraCream™ can be used alongside other migraine treatments, but you should always consult your healthcare provider before combining medications. Additionally, avoid using multiple topical products on the same area to prevent skin irritation.
MigraCream™ offers a unique approach by providing fast relief through topical application, avoiding the digestive system. This can be particularly beneficial when nausea prevents taking oral medications.
IndoRelief™ is a triple-action medication designed to tackle migraine pain, inflammation, and neurological causes with a unique combination of Indomethacin, Magnesium, and Rizatriptan.
IndoRelief™ combines inflammation control, mineral support, and migraine-specific medication in one capsule. It reduces swelling, regulates nerve function, and targets pain at its source.
Yes, you will need a prescription to order IndoRelief™. A healthcare provider will review your case and determine the best treatment for your needs.
Depending on individual response, patients typically experience relief within 30-60 minutes. The combination of active ingredients helps to quickly relieve pain and reduce the likelihood of recurrence.
IndoRelief™ is best for patients who experience moderate to severe migraines with both inflammation and neurological symptoms. Consult your healthcare provider to determine if it's right for you.
As with any medication, side effects may occur. Common side effects include gastrointestinal discomfort, dizziness, or mild allergic reactions. Contact your healthcare provider if you experience any unusual symptoms.
Yes, IndoRelief™ can be taken alongside other migraine treatments. However, consult your healthcare provider before combining it with other NSAIDs or serotonin-modulating medications, as these combinations may increase the risk of side effects, including serotonin syndrome.
IndoRelief™ is unique because it combines three powerful ingredients into one convenient capsule, targeting multiple aspects of migraine relief: inflammation, mineral support, and pain reduction.
NeurEase™ is a daily migraine prevention compound that combines naratriptan (2.5mg) and duloxetine (15mg) to address both the frequency of migraines and associated emotional well-being.
Naratriptan works preventatively by modulating serotonin receptors to help regulate neurogenic inflammation and vascular function, while duloxetine supports mood by balancing serotonin and norepinephrine levels to address the emotional impact of chronic migraines.
Yes, NeurEase™ requires a prescription. Your provider will determine if it's right for you during the consultation.
Most patients notice a gradual reduction in migraine frequency and an improvement in mood within 3-4 weeks of consistent daily use. The full preventative benefits may take up to 8 weeks to develop.
The low-dose formulation is designed to minimize side effects. Mild side effects may include mild nausea, drowsiness, or dry mouth. Serious side effects are rare and will be discussed with your provider during the consultation.
Your provider will review your medical history and current medications to ensure there are no contraindications with NeurEase™. It's important to disclose all medications you're taking, including over-the-counter medicines and supplements.
NeurEase™ is unique in providing daily preventative care that addresses both the physical aspects of migraines and the emotional impact they have. This dual-action approach offers comprehensive care for patients who need more than standard migraine prevention, with a gentle formulation designed for long-term daily use.
Want know more about AI Medical Assessments and our comprehensive care membership?
Want know more about AI Medical Assessments and our comprehensive care membership?
Hedfirst LLC is a registered Delaware Limited Liability Company, operating in the United States. Our mission is to innovate in patient-focused healthcare solutions, with an emphasis on addressing migraine and related health challenges. We are committed to adhering to all applicable state and federal regulations while maintaining the highest standards of ethical business practices and patient care. Service not currently available in Mississippi, Alaska and New Jersey. © Hedfirst™ 2025, All Rights Reserved